Sales Questions

What is Email Marketing?

KVN Mail’s email marketing uses the Internet to communicate information about promotions, company offerings, product updates and more. It is a valuable dialogue between a prospective or current customer and a company. KVN Mail’s email marketing is most effective when the recipients are targeted and the information is relevant and timely.

Why would I use Email Marketing?

KVN Mail’s email marketing is more cost effective, and achieves results faster than traditional direct mail marketing. Most importantly, email marketing is twice as effective as traditional direct mail in getting a response from the targeted audience. This may be because of its immediate call-to-action, through “buy now” or “sign up now” links that can be directly embedded in the message. It is ideal for anyone looking to increase revenue, boost sales, generate leads, build brand awareness or shorten sale cycles.

Can my business benefit from online newsletters and special promos?

eMarketer estimates that in 2013 there are 216.6 million email users, representing 89% of total internet users. Given the low cost and high impact value of email marketing, there are no businesses that would not benefit from tapping this market.

How do I start?

Start your email campaign with existing customers and grow your contact list by encouraging recipients to forward your message to others. Include a subscribe button on your Website and ask prospective customers if you can send your newsletter to them. Make sure your collateral includes a reference to your newsletter and consider running a promotion or give away to generate interest. Your list will grow faster than you would have believed.

Do you sell email address lists?

No. Your address lists, or your login email address lists will never be disclosed to third parties. KVN Mail does not sell lists of targeted email addresses. Read our Privacy Policy for full details.

Are stored newsletters, images and mailing lists secured?

KVN Mail is hosted at multiple secured sites. Our hosting providers have state of the art network operation centers providing full security, firewalling, backup, and multi tier, redundant high speed network connections. Our Privacy Policy strictly precludes us from providing personal data to any third party.

Can I migrate my contact lists from another provider to KVN Mail?

Yes. Most email Newsletter software systems allow you to ‘Export’ or download your current contact lists which you can then easily “Bulk Upload” to your KVN Mail account in a CSV format. If you have your contacts in an excel format you can just “Save As” and change the file type to “CSV (Comma delimited)” and then “Bulk Upload the file into KVN Mail via the “Contacts” menu.

What help and support is available?

You will have full access to the online myaccount.kvnmail.com section from within your KVN Mail account including the facility for submitting support questions which will be responded to ASAP. Alternatively you can use our live chat to request more information on our services or if you have any general enquiries.

Do I need any special Software?

No additional software is required as this online email marketing product can be accessed from any Internet connected device using a standard browser such as google chrome, Internet Explorer, Firefox or Safari etc. It is recommended to be using the latest version of your preferred browser to ensure compatibility.

Do I need any special knowledge to use this product?

KVN Mail has been developed to be easy to use and will not require any special knowledge of HTML to create and send your first email Newsletter. The inbuilt WYSIWYG (What you see is what you get) editor is no different than what you would be used to when sending a normal email or using a word processor (such as MS Word) with all the usual editing features such as changing Font, colour’s or making text Bold and italic etc.

You can immediately start using the inbuilt templates (Click & Replace Templates) or for advanced users, the option is available to ‘Copy & Paste’ your existing HTML code created in such products as Dream Weaver, Frontpage or any other similar product and directly in the WYSIWYG editor (Change to HTML view first).

One you have created your first email Newsletter you can then reuse this as a template for future email Newsletter campaigns by using the “Save as New’ feature

Do I need a Website to make use of this service?

A Website is not required to use this Email Newsletter service. Your images and documents (Such as PDF Brochures) can be uploaded to your account within KVN Mail and be accessed by your potential clients. We recommend to have website to add website link in email newsletter to read more details there.

Can I include social media updates when I send a message?

Yes, you can have your messages provide social updates on your twitter,facebook and linkedin account when sending your messages. These can be sent instantly with the message or at a scheduled later time. You have to add social media icons manually, you can also add facebook “Likes’ to your messages to increase traffic and market visibility.

What information is contained in the Email Campaign statistic?

The Campaign Statistics reports provide you with a wealth of information about the performance of your campaigns, and tools to manage and improve that performance over time. There is a lot of information contained within the Email Campaign Statistics and the following is a brief guide to what’s available, and what it all means.

Do I have to give any payment to take advantage of the demo?

No. Payment is not required when signing up for the free demo account

How do I upgrade my account from a Demo Account to an Active account?

Once you have registered your demo account, you will get an email with access details to your registered email id. In doing so you agree to our Terms and Conditions and agree to get KVN Mail services as per CAN SPAM Act

Tecnical Questions

Why can not my recipients see my images?

In KVN Mail, images are not embedded in the email. Newsletters have code that points to the images, which either reside in your KVN Mail pictures folder or on another website, according to your preference. When a recipient opens the email, the newsletter calls the image externally, and it is downloaded to the recipient’s computer. If the recipient is not online, they will see a broken link.

Why are people not getting my emails?

Unfortunately, no email service can guarantee 100% delivery. People change email addresses when they move or leave jobs, auto responders are set up when people are on vacation and spam filters trap messages before they arrive based on key words and phrases in the content. Industry averages for delivery rates are 30-40% for business to business newsletters and 10-15% for consumer newsletters according to our customers. Your message content and your relationship with your list (whether or not they white listed you in their email client) also have a lot to do with successful delivery. With KVN Mail, you are able to see exactly who has opened which email over time and work on improving your open rates. Without a similar tool, you never have any idea who is receiving the email

How do I know if emails that I sent out were actually opened?

KVN Mail provides statistics of sent newsletters and reports the percentage of emails opened per mailshot, how many were sent, how many website click throughs were generated, and who clicked on what links and who actually opened the email. We even enable you to generate or export these addresses as a separate list so that you can target your users based on their click behaviour.

What is a hard-bounce?

A hard bounce is an email message that has been returned to you because the recipient’s address is invalid. A hard bounce might occur because the domain name does not exist, the recipient is unknown, or there is a network problem on the recipient’s end.

What is a soft-bounce?

A soft bounce is an email message that gets as far as the recipient’s mail server, but is bounced back before it reaches the recipient. One of the most common causes for a soft bounce is a full mailbox. This will happen A LOT with your subscribers who use free email services like Yahoo and Hotmail, because they allow for very little email storage.

Does KVN Mail CC (carbon copy) or BCC (blind carbon copy) emails sent to multiple recipients?

No, when sending, each newsletter is addressed and sent individually. This is much more effective. When people see a single stock phrase in the “To” field of the received email, they usually associate it with SPAM.

Can I personalize the emails or use different subject lines?

Yes, we offer a range of personalization functions. You can address the emails to individuals, based on fields you set up in datasets managed in the Manage Subscriber Info area. You can also personalize the subject with a data field representing each individual recipient, such as their name.

Can I do scheduled sends with KVN Mail, choosing the time I wish my newsletter to be sent out?

Yes, scheduled sends are part of KVN Mail’s functionality. They can be sent by hours and days, up to a year ahead.

Can the recipients name appear in the TO field?

The TO field has to contain an email address. If you want to add the recipient’s name, use our customise tool

Can cancel an email once it is sitting in the queue to be sent?

No, only scheduled emails can be cancelled. If an email is sent immediately then the sending cannot be cancelled. Make sure your email is correct before sending it.

Can I add attachments to my email newsletters?

Yes, a download link to the file from your email will be almost the same thing as an attachment. It is also much more likely to get through corporate firewalls. In the editor position your cursor and then choose the Internal Link button (next to the table symbol). Upload your attachment to the Images folder – now select it in the list by clicking the ‘Select’. Enter your link text (e.g. Download it here) and click OK.

How do I set up the auto responder - the automatic email that clients receive when subscribing to my newsletter.

You can set up auto responder text that your clients receive when they subscribe to your email, and when they unsubscribe. (This service may not available in one year validity package)

Can cancel an email once have sent it?

Once an email has sent, it cannot be cancelled. To eliminate this possibility (discovering a mistake or sending to the wrong list) send a Test email to yourself, and double check that the mailing list, subject line and content are correct.

My newsletter was sent successfully, but no one has received it?

This could mean that either our servers are busy, or you have a big file, and downloading could take longer.

Can I download the KVN Mail program and install it?

No, KVN Mail is a hosted application, like Hotmail. It is used online, by logging in with a username and password at dedicated and appropriate url

Billing Questions

Is there any set-up charge for the KVN Mail service?

No set up charges for repeated customers. There is set-up charge for creating your KVN Mail account and for the first time and depends on packages. If choose dedicated server for every month you will be charged setup charges for the first time.

How and when will I be invoiced for the KVN Mail service?

Invoices are emailed at the beginning of each month based on the previous months transactions. You will be received invoice when you get email credits your account.

How are Payments processed?

Invoices are emailed to the account holder at the beginning of each month based your payment made by using PayUmoney or paypal or anyother payment gateways. Once payment made you will receive invoice to your registered email id. Shortly our executive will call you for confirmation and will activate your account.

What are the payment Terms?

All kind email services will be billed as advance and we don’t recommend stage payment and all payment must paid 100% as advance as it is pay and get service.

For dedicated servers, If you have a problem with particular payment you must advise us at the earliest opportunity and we will work with your to resolve before disabling your account. If your account disabled, to activate again you have to pay setup charges as fresh account.

What is the refund policy?

When you made order occurs cost to us hence if your account remain unused with 24 hours, you will get 50% of refund. If email credits used or not used more than 24 hours we will not refund. We reserve the right to shut down campaigns at any time if we feel that you are abusing our system in any way and can not be refund your amount when our email systems has abused in any manner.(Be sure to read and understand our Terms and Conditions of use before using KVN Mail’s service)

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